Independent Technology Advisors
We read every invoice, contract, circuit, and software license you're paying for, then benchmark it against the market across 200+ providers. Most clients are losing money they never spot. We find it. For one, that was $2.1M a year.
Their invoice ran more than 1,200 pages — they'd only ever received the first 500. We read the rest, and surfaced roughly $400K in overbilling no one inside could see.
The problem
By the time a bill, a contract, or a network feels like a problem, it's usually been costing you for years. Not because anyone dropped the ball — because no one has time to be an expert in every line item, every provider, every renewal. That's where the chaos hides.
The bill you think is $5,000 is really double. Circuits and numbers nobody can map to a location. Errors scattered across dozens of small invoices no one has time to catch.
Too many providers selling product, too little time to separate the real from the marketing, and the quiet fear of an expensive decision you can't undo.
Contracts, contacts, and account numbers scattered across companies, plus the software a VP expensed on a card that never showed up in diligence.
You don't need another vendor. You need someone who's already sat in your seat.
What makes us different
A Telecom Expense Manager looks at one thing — your spend. We do Technology Expense Management, and we look two ways at once.
01 — Audit
Are you billed correctly, paying a fair rate, carrying services you don't use? On its own that finds real money — ~$400K in overbilling for one client; ~45% off another's bill by clearing lines they'd stopped using.
0102 — Benchmark
Not to second-guess the call you made, but because technology and pricing move. Sometimes there's a better fit for the same spend, or more for less. Sometimes there isn't, and the audit alone is the win. Either way, you decide with the full picture.
02Every side of the table
We've sat on every side of the table — customer, advisor, carrier, provider — and we treat your budget like our own household.
03The bigger T. A Telecom TEM stops at the circuits. We keep going, into the technology, services, software and SaaS most reviews ignore. Same three letters, bigger T.
It's how we took an account a TEM had already audited and found $2.1M a year they couldn't — they ran a point-in-time cost pass; we ran a full total-cost analysis and benchmarked the design.
What we work on
Unified communications and the customer-facing experience behind them.
The connections that run the business, and the controls that protect them.
The proven telecom core, plus the software spend a telecom-only review never opens.
Where it genuinely earns its place in your operations, and where it doesn't.
Plans, lines, and devices inventoried and right-sized to actual use.
Proof
Three engagements, three different problems — all started the same way: with someone finally looking closely.
M&A · audit + benchmark · beat a prior TEM
Flagship. The benchmark is where the extra surfaced.
A TEM had already audited this account and found savings. We went deeper — a full total-cost analysis instead of a point-in-time pass, plus a benchmark of the design — and beat their number: $2.1M a year against a projected $2.3M, after they reinvested some of it in better technology.
They'd seen 500. We read the rest.
Overbilling recovery
Their invoice ran more than 1,200 pages — they'd only ever received the first 500. We read the rest, and surfaced roughly $400K in overbilling no one inside could see.
Cost audit + inventory · no new purchases
$35–40K a month down to about $8K — by collecting every invoice, inventorying each line, and clearing service lines they'd stopped using. No new technology. Just a closer look.
What changes
We rarely just save you money — though we usually do that too. We make the whole thing quieter: fewer bills, fewer surprises, fewer fires. Here's what our clients stop dealing with.
Most clients cut 20–40%, or hold cost flat and get more for the same. Either way, the savings tend to fund the improvements.
Four hundred onesie-twosie bills become a system you can actually see, so errors surface instead of slipping by.
Fewer support tickets, smoother rollouts, less friction for your team and your customers.
We're with you for the term, keeping the chaos at bay as things change.
And when finance asks what it was worth, soft costs translated into dollars you can defend to the board.
How it works
We don't optimize numbers on a page. We learn how your business actually runs, then work it line by line.
We collect everything you're paying for: every invoice, contract, circuit, and license, including the ones nobody could find. For most clients, it's the first time they've seen the whole picture.
Every line against reality: billed correctly, a fair rate, still in use. This is where the money already on the table surfaces.
A TEM cancels what looks odd on paper. We find out why it's there first.
We compare your services against the market across 200+ providers, apples-to-apples — reviewing your technology stack and architecture, and doing the engineering to confirm an option actually fits how you're built, not just looks cheaper on paper. Comparison, not criticism.
We recover the overcharges, fix the billing errors, and cancel what you've stopped using. The savings are real, and they're yours.
⏸ You can stop here. For many clients this is the whole engagement — money back, no new purchases. Everything below only happens if a better option is worth it.
If there's a genuinely better fit, we find it and put the real numbers in front of you, so you go in knowing the price, not hoping for it.
We help your team roll out the solution and stay alongside through the cutover, managing disconnects and vendor oversight so nothing goes dark.
We don't hand you a report and leave. We're with you for the term, keeping the chaos at bay.
years in business
providers benchmarked
Vendor-agnostic · Strategy-led · Outcome-focused
In their words
“Good people make the work not be work. It's been such a joy working with the TruWerks team. Truly a great project team through and through.”
“Working alongside each of you on our transition project this year has most certainly been in my top three professional experiences of 2025: you each bring an energy and a positivity to our calls and have helped us make the project truly successful.”
“You genuinely have some of the most amazing and capable partners in Chance, Heather & Joellyn. They are the best and have been a joy to work with.”
The next move
You arrived by referral — so the ask is simple. Start with a conversation: no paywall, no pitch. Or send us a bill and we'll take a first look for opportunity. Either way, you'll leave with a clearer picture than you walked in with.
No paywall · no pitch · free first look
